Remote Customer service Jobs • Phone Etiquette

As a Customer Service Specialist at SnappyCX, you'll handle customer inquiries, ensure satisfaction, maintain phone etiquette, and deliver exceptional service in the health care industry. Responsibilities include responding to inquiries via phone, text, email, and chat, scheduling appointments, and resolving customer issues.

The Customer Service Representative builds rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. They educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service. The role involves handling variable call-volume on multiple queues, averaging 40 to 70 calls a day.

As a Call Center Representative, you will be a vital member of our Customer Care team. You'll handle incoming phone inquiries, providing timely and professional assistance to shareholders. Interacting with shareowners and the investment community, you'll address inquiries ranging from simple to complex, supporting share positions held at EQ by Equiniti.